The Directorate of Citizen Attention and Consumer Defense, under the Special Unit for Strategic Projects of the Municipality of Concordia, together with the Secretariat of Industry, Commerce and Mining of the Government of Entre Ríos and the Undersecretariat of Tourism of this Municipality, invite all tourism providers and municipal workers related to the tourism ecosystem to participate in the training session "Tourist Consumer Protection".
This event will take place next Thursday, December 12, from 2:00 PM to 5:00 PM at the Mayors' Assembly Hall, located at 76 Mitre Street.
Within the framework of the Comprehensive Tourist Consumer Protection Program, this non-fee-based activity aims to strengthen knowledge regarding rights and regulations applicable to the tourism sector, promote good commercial practices, and guarantee a positive experience for tourists visiting the city.
During the training, key topics will be addressed such as the National Consumer Arbitration System (SNAC) and its importance for resolving conflicts between consumers and tourism providers; the use of the complaint channel designed specifically for tourist consumers; consumer rights in the tourism sector, including key regulations, recent national resolutions, and periodic controls; and the impact of good commercial practices on consumer service and the reputation of local tourism. New municipal tools such as the Citizen Attention System and the ChatBot “HolaMuni”, designed to manage claims comprehensively, will also be presented.
The closing will be led by Mg. Leandro Garbarino, Undersecretary of the Special Unit for Strategic Projects, who will share the vision of the Directorate of Citizen Attention and highlight the new management tools implemented by the Municipality.
This training is a key opportunity to continue positioning Concordia as a quality tourist destination, strengthening the sector's commitment to consumer welfare.
Those interested must register at this link: https://bit.ly/3ZpvDXz
This event will take place next Thursday, December 12, from 2:00 PM to 5:00 PM at the Mayors' Assembly Hall, located at 76 Mitre Street.
Within the framework of the Comprehensive Tourist Consumer Protection Program, this non-fee-based activity aims to strengthen knowledge regarding rights and regulations applicable to the tourism sector, promote good commercial practices, and guarantee a positive experience for tourists visiting the city.
During the training, key topics will be addressed such as the National Consumer Arbitration System (SNAC) and its importance for resolving conflicts between consumers and tourism providers; the use of the complaint channel designed specifically for tourist consumers; consumer rights in the tourism sector, including key regulations, recent national resolutions, and periodic controls; and the impact of good commercial practices on consumer service and the reputation of local tourism. New municipal tools such as the Citizen Attention System and the ChatBot “HolaMuni”, designed to manage claims comprehensively, will also be presented.
The closing will be led by Mg. Leandro Garbarino, Undersecretary of the Special Unit for Strategic Projects, who will share the vision of the Directorate of Citizen Attention and highlight the new management tools implemented by the Municipality.
This training is a key opportunity to continue positioning Concordia as a quality tourist destination, strengthening the sector's commitment to consumer welfare.
Those interested must register at this link: https://bit.ly/3ZpvDXz