From this Thursday, August 21st, until Tuesday, August 26th, the Directorate of Citizen Attention and Consumer Defense, which reports to the Special Unit for Strategic Projects, will be available exclusively through digital channels.
During that period, complaints and inquiries can be made via WhatsApp at 3454-013-150, through the toll-free line 105, or online via the Federal Single Window (VUF).
This measure is part of the office relocation process to its new headquarters at the Concordia Convention Center, located at San Lorenzo (O) 101, where in-person service will resume starting Wednesday, August 27th, during regular hours from Monday to Friday, 7:30 a.m. to 12:30 p.m.
The new space will offer better conditions for users, with access and parking for people with disabilities, greater connectivity via public transport, and a more modern and accessible environment for citizen service.
The Directorate highlighted that this transition aims to strengthen closeness with the community and provide a more agile and efficient service, in line with the municipal commitment to guarantee the defense of consumer rights.
During that period, complaints and inquiries can be made via WhatsApp at 3454-013-150, through the toll-free line 105, or online via the Federal Single Window (VUF).
This measure is part of the office relocation process to its new headquarters at the Concordia Convention Center, located at San Lorenzo (O) 101, where in-person service will resume starting Wednesday, August 27th, during regular hours from Monday to Friday, 7:30 a.m. to 12:30 p.m.
The new space will offer better conditions for users, with access and parking for people with disabilities, greater connectivity via public transport, and a more modern and accessible environment for citizen service.
The Directorate highlighted that this transition aims to strengthen closeness with the community and provide a more agile and efficient service, in line with the municipal commitment to guarantee the defense of consumer rights.