This week, a key day took place within the framework of the internal training program promoted by the Municipality of Concordia. On one hand, the 4th cohort of the soft skills training concluded, aimed this time at personnel from the Health area; and, at the same time, the 2nd Artificial Intelligence Workshop at the introductory level began, with the participation of more than 60 municipal workers.
The soft skills training cycle—which has already reached more than 150 agents over four cohorts—provided tools related to effective communication, teamwork, self-awareness, and conflict resolution. These competencies are fundamental for improving internal performance and, consequently, optimizing service to the citizenry.
In parallel, the municipality advanced in the incorporation of new technologies with the development of the second workshop on Artificial Intelligence. The training was oriented toward participants learning to use innovative tools that allow for the optimization of time and resources in their work areas, favoring a more modern and efficient public management.
The Director of Innovation and Knowledge Economy, Pedro Kohn, mentioned in this regard: “We had started with a general talk for more than 300 people, where we explained Artificial Intelligence in a generic way for all levels. Now we have started segmenting, with people who had not used or had very little use of Artificial Intelligence. So we are conducting a theoretical and practical workshop, where they will leave with the most used applications installed and using this great tool to ultimately improve the quality of life of the citizens”.
The Undersecretary of the Special Unit for Strategic Projects (UEPE), Mg. Leandro Garbarino, highlighted the importance of these training instances: “For the UEPE, it is a strategic project, and that is why I got involved directly as part of the teaching team, providing classes with practical dynamics. It is about providing leadership and management tools that allow for the creation of a path of internal innovation within the municipality's human capital, with the objective of transferring that transformation to a better quality of life and service for the residents”.
The trainers also highlighted the importance of these instances. Lic. Florencia Kaplan stressed: “In areas as sensitive as Health, agents face complex problems daily. Therefore, the focus is on providing them with resources for empathetic communication, self-control techniques, and mediation that allow them to cope with tense situations without losing focus on citizen service”.
In the same vein, Lic. Ivonne Saleh maintained: “We detected that one of the great challenges is the management of emotions in the face of constant demand. With these trainings, we seek to give them concrete tools that help them manage pressure, resolve conflicts constructively, and strengthen teamwork”.
Both proposals are part of a strategic public policy carried out by the local government through the Special Unit for Strategic Projects (UEPE) and the Directorate of Innovation and Knowledge Economy (DIEC), in coordination with the Municipal Coordination of Public Administration (CMAP). The central objective of these instances is to strengthen the capabilities of public servants and guarantee a better quality of service to the community.
The soft skills training cycle—which has already reached more than 150 agents over four cohorts—provided tools related to effective communication, teamwork, self-awareness, and conflict resolution. These competencies are fundamental for improving internal performance and, consequently, optimizing service to the citizenry.
In parallel, the municipality advanced in the incorporation of new technologies with the development of the second workshop on Artificial Intelligence. The training was oriented toward participants learning to use innovative tools that allow for the optimization of time and resources in their work areas, favoring a more modern and efficient public management.
The Director of Innovation and Knowledge Economy, Pedro Kohn, mentioned in this regard: “We had started with a general talk for more than 300 people, where we explained Artificial Intelligence in a generic way for all levels. Now we have started segmenting, with people who had not used or had very little use of Artificial Intelligence. So we are conducting a theoretical and practical workshop, where they will leave with the most used applications installed and using this great tool to ultimately improve the quality of life of the citizens”.
The Undersecretary of the Special Unit for Strategic Projects (UEPE), Mg. Leandro Garbarino, highlighted the importance of these training instances: “For the UEPE, it is a strategic project, and that is why I got involved directly as part of the teaching team, providing classes with practical dynamics. It is about providing leadership and management tools that allow for the creation of a path of internal innovation within the municipality's human capital, with the objective of transferring that transformation to a better quality of life and service for the residents”.
The trainers also highlighted the importance of these instances. Lic. Florencia Kaplan stressed: “In areas as sensitive as Health, agents face complex problems daily. Therefore, the focus is on providing them with resources for empathetic communication, self-control techniques, and mediation that allow them to cope with tense situations without losing focus on citizen service”.
In the same vein, Lic. Ivonne Saleh maintained: “We detected that one of the great challenges is the management of emotions in the face of constant demand. With these trainings, we seek to give them concrete tools that help them manage pressure, resolve conflicts constructively, and strengthen teamwork”.
Both proposals are part of a strategic public policy carried out by the local government through the Special Unit for Strategic Projects (UEPE) and the Directorate of Innovation and Knowledge Economy (DIEC), in coordination with the Municipal Coordination of Public Administration (CMAP). The central objective of these instances is to strengthen the capabilities of public servants and guarantee a better quality of service to the community.