The event, which was attended by more than 60 representatives from various municipal areas, was essential to present and explain the operation of the new Citizen Service System developed entirely by the IT Department.
Mayor Francisco Azcué highlighted that this innovative system is designed “to improve the management of information and complaints related to different municipal services, allowing for agile, easy, and efficient management with real-time metrics”.
During the training, attendees became familiar with the system's features and benefits, as well as the procedures for its correct use. The multiplicity of areas involved, their interaction, and the commitment shown by the participants guarantee that the transition to this new system will be smooth and efficient.
All those present were thanked for their interest and collaboration, underlining the importance of working transversally within the municipality and that this joint effort between all areas is necessary to improve municipal services and facilitate assistance and encourage citizen participation.
Present were the Secretary of Government Luciano Dell´Olio; the Undersecretary of the Special Unit for Strategic Projects Leandro Garbarino; the Director of Information Technology Gustavo Berón along with staff from the same department; the Director of Citizen Attention and Consumer Defense Guido Di Gioia and the Director of Innovation and Knowledge Economy Pedro Kohn.
For more information about the new Citizen Attention System, interested parties can contact the Directorate of Citizen Attention and Consumer Defense, through in-person assistance at 26 Avellaneda St., by calling the phone number 105, or via WhatsApp at 345 413 7884.
Mayor Francisco Azcué highlighted that this innovative system is designed “to improve the management of information and complaints related to different municipal services, allowing for agile, easy, and efficient management with real-time metrics”.
During the training, attendees became familiar with the system's features and benefits, as well as the procedures for its correct use. The multiplicity of areas involved, their interaction, and the commitment shown by the participants guarantee that the transition to this new system will be smooth and efficient.
All those present were thanked for their interest and collaboration, underlining the importance of working transversally within the municipality and that this joint effort between all areas is necessary to improve municipal services and facilitate assistance and encourage citizen participation.
Present were the Secretary of Government Luciano Dell´Olio; the Undersecretary of the Special Unit for Strategic Projects Leandro Garbarino; the Director of Information Technology Gustavo Berón along with staff from the same department; the Director of Citizen Attention and Consumer Defense Guido Di Gioia and the Director of Innovation and Knowledge Economy Pedro Kohn.
For more information about the new Citizen Attention System, interested parties can contact the Directorate of Citizen Attention and Consumer Defense, through in-person assistance at 26 Avellaneda St., by calling the phone number 105, or via WhatsApp at 345 413 7884.