Within the framework of the Comprehensive Tourist Consumer Protection Program, the Training on Regulations and Good Commercial Practices in the tourism sector was held at the Concordia Convention Center, an initiative coordinated between the Directorate of Citizen Attention and Consumer Defense (part of the Special Unit for Strategic Projects) and the Undersecretariat of Tourism of the Municipality in conjunction with the Provincial Secretariat of Industry, Commerce and Mining.
The event addressed central topics such as consumer rights in the tourism sector, key regulations for providers, recent national resolutions applicable to tourism, and the implementation of periodic controls. In addition, practical case analyses, query resolution, and a space for exchange among attendees were included. Aspects related to good commercial practices in consumer service were also developed, highlighting their positive impact on local tourism through satisfactory experiences and successful conciliations.
The training featured the prominent participation of Attorney Fernán Poidomani (President of the Federal Consumer Council and Provincial Coordinator of Consumer Information Offices), who provided a comprehensive view on the topics discussed. During the day, Guido Di Gioia (Director of the Directorate of Citizen Attention and Consumer Defense of this Municipality), presented the new Citizen Attention System and the “HolaMuni” chatbot, tools that seek to improve the comprehensive management of complaints and interaction with residents.
Representatives of key institutions in the city's tourism and commercial sector were present: Concordia Convention Bureau, ACTITUR (Concordia Civil Association of Independent Tourism Workers), COPROTUER (College of Tourism Professionals of Entre Ríos), UTHGRA (Union of Tourism, Hotel and Gastronomic Workers of the Argentine Republic), EMCONTUR (Concordia Mixed Tourism Entity).
This 2024 year-end activity marked an important step towards strengthening tourism quality standards and consumer protection days before the start of the tourist season, reinforcing the municipal administration's commitment to the promotion of local tourism and laid the foundations for joint work for 2025 between the provincial government, municipal government, and the private sector of our city.
The event addressed central topics such as consumer rights in the tourism sector, key regulations for providers, recent national resolutions applicable to tourism, and the implementation of periodic controls. In addition, practical case analyses, query resolution, and a space for exchange among attendees were included. Aspects related to good commercial practices in consumer service were also developed, highlighting their positive impact on local tourism through satisfactory experiences and successful conciliations.
The training featured the prominent participation of Attorney Fernán Poidomani (President of the Federal Consumer Council and Provincial Coordinator of Consumer Information Offices), who provided a comprehensive view on the topics discussed. During the day, Guido Di Gioia (Director of the Directorate of Citizen Attention and Consumer Defense of this Municipality), presented the new Citizen Attention System and the “HolaMuni” chatbot, tools that seek to improve the comprehensive management of complaints and interaction with residents.
Representatives of key institutions in the city's tourism and commercial sector were present: Concordia Convention Bureau, ACTITUR (Concordia Civil Association of Independent Tourism Workers), COPROTUER (College of Tourism Professionals of Entre Ríos), UTHGRA (Union of Tourism, Hotel and Gastronomic Workers of the Argentine Republic), EMCONTUR (Concordia Mixed Tourism Entity).
This 2024 year-end activity marked an important step towards strengthening tourism quality standards and consumer protection days before the start of the tourist season, reinforcing the municipal administration's commitment to the promotion of local tourism and laid the foundations for joint work for 2025 between the provincial government, municipal government, and the private sector of our city.